A true problem has many faces. It sits in plain sight, shapes outcomes at scale, and gradually persuades us that it is too entrenched, too complex, or too political to change. Over time, it becomes the way things work because expectations quietly adjust downward. Inefficiencies stop being questioned and complexity becomes an excuse.

True problems are not solved through surface-level improvements. They require infrastructure-level thinking: making decisions explicit, clarifying how judgment is applied, and building a system that can carry real-world complexity.

We are taking on a true problem: one that meaningfully shaped lives and demands foundational change.